Shipping, Returns, Cancellations & Refunds Policies

From return policies for tattoo makeup to our shipping information, you can have you questions answered here. For further information, reach out to us.

Returns Policy

You have 24 hours upon receipt of order to report missing or damaged items. All machines and digital content are nonrefundable, but can be exchanged for exact items if defective. No returns on opened products and/or expired products. Refunds and exchanges for tattoo makeup are issued within 30 days from invoice date. 30% restocking fee for returns on unopened products. You may return most new, unopened items within 14 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Permanent Makeup Machines are warrantied for a period of 60 days of receipt. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (five to 10 business days), the time it takes us to process your return once we receive it (three to five business days), and the time it takes your bank to process our refund request (five to 10 business days). If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Orders received before 1:00 PM Central time will be shipped the same business day via USPS or UPS. Orders received after 1:00 PM will ship the next business day. (Custom colors may require additional processing time.) Shipping charges are calculated and displayed at checkout (excluding Friday shipments/overnight Saturday deliveries). U.S. orders usually arrive within about 2-3 days with express shipping and 3-5 days with ground shipping. Orders outside the United States will be shipped using international mail or DHL and usually take 10-20 days. International orders are welcome. Please check with local laws and customs regarding the importation of the products you are ordering.

We will ship orders internationally; however, we cannot guarantee international shipments. Every country has their own regulations regarding foods, drugs, and cosmetics. Please check your countries’ respective regulations regarding transport of cosmetics and drugs (i.e. topical anesthetics). Canada, in particular, is a country known to hold certain products in Customs. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Class Deposits, Cancellation and Refund Policy

All requests to cancel or reschedule MUST be made IN-WRITING (verbal requests will NOT be honored) and sent to the following address: info@premierpigments.com.  

Requests for cancellation or reschedule received less than 10 days prior to the class start date will have 25 percent of the class fee withheld to cover administrative and processing fees. Requests received between 72 and 24-hours of the class start date will be assessed 50 percent of the class fee. The balance of the class fee can ONLY be transferred to another seminar. No Refunds will be issued.  Requests received within 24-hours of class start date (or if the student “No-Shows”) will be assessed 100 percent of the class fee. No Refunds or Reschedules will be made. All registrations placed within three days of a class start date are not eligible for transfer or refund.

Minimum deposit for classes $2,000 or more is $500 or $300 for classes $999 or more. All courses under $999 must be paid in full at registration. All other classes must be paid in full 10 days before first day of class. The balance will be charged to the credit card on file unless student makes other arrangements. All deposits are non-refundable. Deposits can be transferred to another class or another student if cancellation is made 10 days before class.


We CANNOT release Certificates of Completion until all fees have been paid IN FULL (this INCLUDES any reschedule fees). When rescheduling, space and availability of the class is NOT guaranteed. If you cannot agree to our terms and conditions, DO NOT register in advance. We will accept registrations until 5:00 PM (CST) the DAY BEFORE the class start date provided there is space available. If you reschedule to a NEW course date and then “NO-SHOW” (fail to show up or cancel within 24-Hours of the class start time), you will be charged the full course registration fee.

General Policies and Information

Open enrollment training courses are held based on sufficient enrollment. Premier Pigments will do its best to hold scheduled training courses, however, no guarantee of any kind is made regarding holding any training course. If we cancel a class, students will be given the option of a refund or transferring to the next available date.

Premier Pigments assumes no liability for cancellation of courses for any reason or no reason whatsoever. Ancillary costs related to registration, travel, or attending a training course (including but not limited to: airfare, all travel costs, hotel, per-diem, mileage, lost employee wages or salary or lost revenue arising out of a class being cancelled) are the responsibility of the student.

If a class is cancelled, our liability is limited to the amount of the course registration ONLY. We suggest that, prior to making any travel reservations, you contact us at 800-642-1096 to confirm a class has sufficient enrollment. If you decide to make travel arrangements, you do so understanding that the class may be cancelled and is not guaranteed. We are not responsible for cancellations due to weather, strikes, nature or Acts of God.

Premier Pigments reserves the right to dismiss a student from class for disruptive or inappropriate behavior. NO REFUND OR CREDIT WILL BE ISSUED. We understand that in many situations, students may need to be in contact with their offices. Cell phones MUST be muted during class and taking or making cell calls are strictly prohibited during class. Please be courteous to other students and your Instructor by taking/making calls during breaks.

Open enrollment courses have maximum registration limits. Pre-paid Registrations receive priority seating. Registrations that are pre-paid will be guaranteed a course seat. All students that are registered, but have not made full payment could lose their reservation. All registrations that are not paid in advance are subject to cancellation.